Professional Services – Do it well, or don’t do it at all!

As part of the services I provide, and also in my day to day life, I come across and have dealings with a variety of service providers. What I don’t understand is how some of these companies actually stay in business when they offer poor customer communications, sub-standard services, and/or when they clearly lack in honesty and integrity. For me and the services I provide to my clients, integrity, honesty and customer satisfaction are the fundamental principles of my business. I personally don’t do anything half way: I either do it right, or I don’t do it at all. I don’t believe in “good enough”. Yet there are so many businesses operating out there that just don’t get it. I make every attempt to work with people on my team who have the same principles that I do. I set the bar pretty high and you either meet, or exceed it, or we don’t do business. It’s that simple. And don’t think I’ve never been burned. Just recently I allowed a new service provider in my home for cleaning and ended up shaking my head and feeling frustrated and angry. Never again. My words of wisdom are to be very careful who you invite into your home.

The Final Stages Of An Organizing Project….

The last two days of this project went extremely well! Firstly, the final refresh of the landscaping made a huge difference to the curb appeal. Check it out, before and after:
Front of House Before Staging
Front of House After Staging
With the home decluttered and cleaned, my pre-staging evaluation began. 3 hours later I had reviewed every square foot of the site and made detailed notes on what needed to be done in order to enhance the home for sale with the priorities that would garner my client the biggest bang for his buck. On the day of staging, my assistants and I worked laboriously for 7 hours re-designing and enhancing every room and space in the home. Normally I would be bringing in furniture and other items for staging. However, for this particular project my client’s wish was to use only existing furniture and accessories. On my recommendation, he also authorized a small expenditure for additional decorative items that I felt would enhance the living room and dining room areas. Not a lot of money, but I stretched those dollars to the max! I’ll be posting all the before and after pictures for this project on my gallery in the next few days so be sure to check them out.

Day 5 On Site Organizing & Decluttering…

By this time we had all the shredding completed, items targeted for removal were gone, the landscapers were primed and ready, praying for some dry weather, and a cleaning service booked to scour the site top to bottom. An electrician was also brought in by my client to complete some outstanding repair work. We had so many people on site this day. The major areas left to declutter before starting my pre-staging evaluation were the office and wardrobe room on the main floor so we turned our focus to these two areas.

Wardrobe Room Before Organizing

This was important as the cleaners were slated to come by in two days so the home had to be ready for them. By the end of the day I was happy with the progress made and, leaving several homework items for my clients to complete, I looked forward to the next site visit two days later when final decluttering & cleaning would be completed and I could begin my evalution.

On Site Day Four, Organizing & Decluttering……

As mentioned in my last blog post, we were facing very tight time lines for this project. Everything slated for either, recycle, donation or trash had to be clearly identified and/or outside ready for the disposal trucks. In over a dozen clear plastic recycle bags we packed clothing, linens and footwear slated for donation. Over a dozen green garbage bags of trash were removed together with various furnishings, many of which were slated for donation as well. Hundred of books were also packed up to be either recycled or donated depending on the condition. Attic Before Organizing
As a result of mice droppings, many of the books were not suitable for donation. We had two full truck loads for removal and it took two men from JunkMaster Inc. a total of four hours to remove the targeted items from the site and load the trucks. Then there were the over 60 boxes of files that had to be shredded along with a number of clear plastic bags containing personal papers. Shred-It was hired to come by the site with their on-site truck to destroy these items. While all this was happening, I also had subcontracted a company, Dirt Girl Landscaping, to do a garden refresh to enhance the curb appeal of the home. Two extremely overgrown Skyrocket Junipers were overtaking the front entrance and the first order of business in that regard was to have them removed. Perennial gardens were also to be refreshed, weeded, mulched and enhanced with seasonal mums. By the end of the first week on site we were on target and things were looking good!

Continuing With The Ambitious Organizing, Decluttering & Staging project….

The next couple of days working at the site were strenuous, both physically and emotionally. We continued to remove items from the 1,000 square foot attic, uncovering some surprising, and not so surprising possessions. Tons of family historical memorabilia continued to be uncovered as well as a few small deceased furry creatures and plenty of their droppings. Not at all surprising of course, for this type of project. As the attic spaces began to reveal themselves, there appeared a light at the end of the tunnel. In the evening hours when our assistant labour came on board, we moved down to other areas of the home and began focusing on the office space. This one was another challenge due to the sheer volume of paper to be reviewed and processed. Here’s a photo of the office space we were working on.
Home Office Before Organizing
Office decluttering and editing is one of the most challenging as it can be very tedious for the client. Changing direction within the office, such that paperwork would be reviewed for a hour or so, and then I would redirect the client towards something a little more interesting, such as paper memorabilia and other historical items found in that space. A change of pace is critical to keep focus and the client on task. While my client focused on editing this particular space, I changed direction to ensure we were going to meet the time lines for the disposal truck, arriving within two days. The pressure was definitely on!

Ambitious Project – Organizing, Decluttering & Staging – Step One

As promised in my last blog post, here are a few of the steps taken to get this project off the ground.
Upon arrival at my client’s site, we began reviewing each of the rooms and with various colour coded sticky paper in hand, we surveyed each and every space in the home to determine which items were destined to be removed from the home for donation, recycle or trash; which items were to be given to family members, and which items were going to be removed but stored in another location, off site. Once all the rooms were processed in this manner, we then made our way up to the attic. This is when my stomach began it’s acrobatic display of flipflops and twirls. Here are a couple of pictures taken to give you a sense of what we were dealing with. Disorganized Attic Disorganized AtticThere was very little space to even maneuver. The ceilings were high enough, however there were so many items stored, that there was very little space to walk. Furthermore, there were sections of the attic where safe footing was sparse, so we had to be very carefull where we stepped. Once in the attic, the same process of selecting which items were to go where was continued. And, as luck would have it, this first day of the project the temperature outside was about 27 degrees celcius which meant that the attic was at least 10 degrees hotter and very humid. 5 of the 8 hours of this first day were spent in the attic, moving items out and onto the lawn in a collection area. The last two hours of the day additional labour was brought in for the heavy lifting and continued evacuation of the attic. We made a huge dent that first day! Hot, sweaty, tired and exhausted, (and, if I’m being honest, still a little overwhelmed,) I reviewed our progress for the day, reviewed with my client the anticipated agenda for day 2 and left to go home to a good night’s sleep. My client was very happy with the progress made and I still hear his words clearly in my head when he said, repeatedly, “this is so much happiness for me”. It’s good to hear that I can provide a little happiness to my clients. I just love that.

A Very Ambitious Decluttering & Staging Project

Over the past two weeks I’ve been working on an extremely ambitious project. My client requested assistance on a huge downsizing and decluttering project followed by the pre-sale preparation and staging of his summer home. Very tight deadlines here. He needed it completed and ready to list for sale in two weeks time, and there was tons of work to be done, numerous third party service providers to enlist in the project and logistics like no other! Of course I said yes and I was up for the challenge. Timing was (and is) everything. However, I have to admit that the first day on site was a bit intimidating, especially when I walked into the 1,000 square foot attic which was filled to the rafters with everything from furniture, memorabilia, family history, photos, a lot of dust and lots of mice poops! It wasn’t the first time I had walked up there, as I had viewed it during the in home consult and needs assessment, but to view it the second time, knowing the tight time lines we were working within, I would be lying if I said my stomach didn’t do a few flip flops that day. The good news is the project is near completion and within schedule right down to nearly the very hour of time I had estimated it would take. I feel pretty good about this considering the volume and scope of the job. Over the next few day’s I’ll be detailing the steps we took to get to completion on time and will include a few pictures so you can get a sense of what we were dealing with. Best of all was my client’s reaction during the process when he said “this is so much happiness”, and yesterday when he said he was “elated”, and that I “saved his life”. I feel very honoured and humbled to have been invited to assist in this very personal and challenging project and for that I am appreciative and thankful that I could help my client lighten the weight on his shoulders. More to come on this, so stay tuned.

Organizing Cosmetics – A Conundrum

Make Up DrawerOne of the common questions I hear from clients is how to best organize the drawer in their bathroom that holds cosmetics or grooming products for men. Most women have all their make up in a bag in the bathroom making it difficult to see what they have and where. And men seem to have a jumble of items falling about in the drawers they use. A simple solution is to purchase a low rectangular container similar to a utensil organizer that you might use for your kitchen drawer. They can be found in basket form, clear plastic or molded resin at major retail stores. Each section of the container can be allocated to a particular product. You can even add small square or rectangular clear plastic containers (as shown here) to sit inside the larger one to further segregate your cosmetics just like this one recently completed for a client. Try it and your mornings will start with less frustration and stress!

Staying Organized – A Challenge

Staying organized is not always easy. There’s a couple of things each of us can do to keep it simple. For instance, if you eat a lot of take-out, store all your take-out menus in a binder in the pantry or kitchen cupboard. And with kids back in school, there’s always the problem of permission slips coming home and getting lost. Prevent that from happening by keeping a small basket or tray on the kitchen counter where your kids can drop off permission slips and you can deposit mail requiring immediate action. Simple.

Setting Boundaries With Organizing Memorabilia

Everyone has some form of memorabilia, whether it be your child’s artwork, high school yearbooks or ticket stubs from special events. I myself have a tote just for my own special items, as well as a tote for items from each of my children, no longer living at home. Although these items help us to recall the past, we all must live in the present. Keeping too much memorabilia can restrict us from living in the present by taking up valuable space we need to be able to use and access now. It’s a good idea to confine your memorabilia to a small tote or chest and not exceed this boundary. This way you prevent your sentimental items from turning into clutter. And remember……..The treasure is in the memory itself, not in the physical item.